You can take additional precautions as a consumer to protect yourself from e-mail
and online fraud.
Find out more about our Online Security
If you have further questions about our enhanced online security procedures or general
online banking questions please call us at 800.238.8681.
Tips on creating unique passwords
- Choose a password that is easy to remember, so you do not have to write it down
- Do not share your password with anyone
- Use a combination of letters and numbers avoiding obvious personal information like
birthdays or addresses
- Always sign off when you’re finished
Enhanced Online Banking Security Measures
We are committed to maintaining your security and privacy while making banking easier
for you. We have enhanced our current online security measures to further safeguard
your information by improving the way you access online banking.
Please remember that we will never request private or confidential information over
the Internet. Never click on a link in an e-mail message that asks you to provide
sensitive personal, financial or account information. If you are asked to update
or verify personal or account information, call us directly.
Ensuring Your Security
CaroLine Online Banking supports Internet Explorer® browser version 6.0 or
higher. This browser version helps protect your personal financial information.
However, if available, we recommend you use the latest version to ensure your transaction
is as secure as possible. In addition, Mercantile Bank maintains a firewall to prevent
unauthorized entry to our systems. Data is transferred using SSL (Secure Socket
Layer) protocol. SSL uses a private code to encrypt data to prevent eavesdropping,
tampering and message forgery. CaroLine Online Banking pages will begin with “https”
in the site address, alerting you to the SSL protection. Once you enter your User
ID and password and click the submit button, your data is secured with SSL technology
before it is transmitted.
Have you been a victim of identity theft?
Let us know at 866.312.8327.