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About Online Banking from Mercantile Bank

Start enjoying the convenience and simplicity of CaroLine Online Banking. Stay organized and gain control of your finances with these features and benefits:

Benefits
  • Check account balances - Checking accounts, savings accounts, certificates of deposit, and loans are available
  • View and print transaction history - Access your history and cleared checks for up to 90 days
  • Save time - Sort or search your transaction history rather than thumbing through old statements and receipts
  • Export transaction data – Microsoft Money®, Quicken®, or QuickBooks® downloads are available
  • Transfer funds – Move money between your accounts or make a payment to your personal loan
  • Perform services – Including stop payments and check orders
  • Set up e-mail alerts – For account balances, cleared checks, CD maturities, and more
  • Contact Customer Service – Use our Message Center for account inquires or help with the Online Banking Web site
  • Access Relationship Rewards – Search eligible retailers for cash back opportunities and view rewards earned

How can I be sure it’s safe?
We maintain a firewall to prevent unauthorized entry to our systems. Data is transferred using a private encryption code to prevent eavesdropping, tampering and message forgery. You can make your online banking even more secure by setting your own password and remembering these two simple rules:

  1. Memorize your password
  2. Never write your password down or share it with anyone.

How do I get started?
There are several ways to enroll and begin taking advantage of the free benefits of CaroLine Online Banking.

Over the Phone
Call us at 800.238.8681 between the hours of 8:00 a.m. and 6:00 p.m. EST Monday through Friday.

In Person
Visit any of our branch locations.

Mail or Fax
Complete the Enrollment Application and mail or fax it to our Internet Banking Support.

Mail
Mercantile Bank
Internet Banking Support
P.O. Box 12249
Columbia, SC 29211

Fax
803.996.7657

Want to save more time and end the clutter of paper statements and bills?
Once you access CaroLine Online Banking, enroll in eStatements and Bill Pay to make your banking even easier! Both services provide quicker access to your account information and bills, allowing you to spend less time managing your accounts and more time doing what you want to do!

What if I have more questions? If you have more questions about CaroLine Online Banking or any of our Online Services, please contact us at 800.238.8681

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