We believe our customers should be informed about any and all services provided on their accounts so they understand their options and can choose the service that best fits their needs. Our institution has always provided a systematic overdraft process as a courtesy that has saved many of our customers embarrassment and cost. However, as of August 15, 2010, a change in federal banking regulations (Regulation E) requires us to obtain your permission before we can continue to pay any overdrafts as a result of your ATM transactions or everyday debit card purchases.
To make sure the protections affected by Regulation E remain available to our customers, we are offering a new Overdraft Courtesy Plus service. If you do not choose to take advantage of this form of overdraft coverage, any everyday debit card purchase or ATM withdrawal that would overdraw your account will be declined at merchant or ATM locations, and you will NOT be able to complete your transaction. Click here to enroll.
Below are some common questions about overdraft policies and regulations. We hope this Q&A will help you better understand overdraft policies and provide you with tips for managing your money.
What is an overdraft?What is Regulation E?What customers are impacted by Regulation E? What is excluded from Regulation E? How is Mercantile Bank addressing the Regulation E changes?What Overdraft Protection services are available? What is the difference between Overdraft Courtesy and Overdraft Courtesy Plus? What is an everyday debit card purchase? Are there fees associated with Overdraft Courtesy and Overdraft Courtesy Plus? If I use one of the other Overdraft Protection services offered by Mercantile Bank, do I need to enroll in Overdraft Courtesy Plus? I previously opted out of the bank’s courtesy overdraft coverage, but would like to enroll in Overdraft Courtesy Plus. How does that work?Will Mercantile Bank always authorize and pay items that overdraw my account if I enroll in Overdraft Courtesy Plus? How can I apply for Overdraft Protection services? How can I avoid overdrafts?Why does the bank pay overdrafts? Why do banks assess overdraft fees?
What is an overdraft? An overdraft occurs when you do not have enough money in your account to cover a payment you have authorized, but the bank pays it as an accommodation, trusting that you will repay the amount of the overdraft.
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What customers are impacted by Regulation E?
Only consumer (personal) customers are impacted by Reg E.
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How is Mercantile Bank addressing the Regulation E changes?
We are offering a new Overdraft Courtesy Plus service which allows you to authorize us to pay ATM and everyday debit card purchases that could result in an overdraft to your account. Our standard Overdraft Courtesy still covers checks, ACH, and recurring debit card transactions or bill payments. It is our policy to allow customers to decline the service if they so choose. We believe that giving you the choice on how to manage your account is what you want.
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What is the difference between Overdraft Courtesy and Overdraft Courtesy Plus?
With both services, if you inadvertently overdraw your account, we can cover your overdraft up to a certain amount. Overdraft Courtesy will cover only checks, ACH, and recurring debit card transactions or bill payments. With Overdraft Courtesy Plus, those items will be covered plus ATM and everyday debit card purchases (sometimes called POS or point-of-sale transactions). You must enroll in this service to continue overdraft coverage of ATM and everyday debit card purchases. Click here to enroll.
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Are there fees associated with Overdraft Courtesy and Overdraft Courtesy Plus?
Overdraft Courtesy and Overdraft Courtesy Plus are complimentary services. However, a fee up to $35 will be charged for each item paid. A negative account balance must be repaid immediately.
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I previously opted out of the bank’s courtesy overdraft coverage, but would like to enroll in Overdraft Courtesy Plus. How does that work?
By enrolling in Overdraft Courtesy Plus, your earlier opt-out will no longer be in effect.
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How can I apply for Overdraft Protection services?
Call Customer Service at 800.238.8681 or stop by a local branch.
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Why does the bank pay overdrafts?
Our bank currently assigns overdraft limits on some accounts to pay overdrafts because people often are willing to pay a fee to have important payments processed without being returned unpaid. Examples include a mortgage or rent payment. Many customers are willing to pay a fee even if they don’t have enough money in their account in order to avoid inconvenience, additional returned item fees, and embarrassment. People may also want their ATM and other debit card transactions paid in order to help them in an emergency or to get through a temporary cash-flow problem.
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An Overdraft Item fee may be charged for covering overdrafts created by check or any other transfer or withdrawal request including ACH, Bill Pay, ATM withdrawals, and debit card transactions. A negative account balance must be repaid immediately. Whether your overdrafts will be paid is discretionary, and we reserve the right not to pay. For example, we may decide not to pay an overdraft based on account characteristics such as number of days open, balances maintained, and overdraft history.
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